Troubleshooting Common Issues with XPM360

Setting Up XPM360 for Your Needs

If you can’t log in, double-check your email and password or use the “Forgot Password” option on the sign-in page.

Securing Your Account with Multi-Factor Authentication (MFA)

Having trouble enabling MFA? Confirm your phone number/app setup in Settings → Security and try again.

Starting Your Project Journey

If a project isn’t loading, refresh the page or clear your browser cache. Persistent issues? Contact support.

Unlocking the Full Potential

If reports or templates don’t behave as expected, check permissions and project settings, then retry.